To bring the knowledge and skills of the Big Branded hotels to Independent Boutique and resorts in the area of Brand and Product Marketing, Direct Distribution and Sales, Revenue Management, latest technology applications and Guest-centric experiences.
Adriatic Hospitality is a boutique hospitality consulltancy company, located in Serbia, and focusing its activities in South East Europe. We provide personalized hospitality consulting services, tailored to the individual requirements of each single independent property up to mid-sized hotel groups.
Jerome Lautier, as Principal of Adriatic Hospitality, and his hospitality expert partners bring over 30 years experience in the field of hospitality business development, sales, marketing and revenue management at the very senior executive level.
Jerome and his associates have a fresh view of the industry, a deep knowledge of the South East Europe regional markets and skill set as they have overseen both the revenue management process and teams in addition to the entire sales and marketing process and teams of hotels both large and small.
The Team applies his years of Big Brand hospitality experience to help independent and boutique hotels succeed.He contributed to the improvement of the Customer experience and standard operating procedures of numerous hotels and resorts.
Allow us to customize the right solution for you.
The market demands attention and we, as businesses must tend to their every desire. Everything Adriatic Hospitality provides, from our service scope to our core objectives, is market-led so that the results make You and Your customers happy.
There is always something you and your team can do to improve your people, profit and social engagement. Striving for « good growth » and not just for economic growth is vital to sustain a solid long-term business.
Every time a Customer interacts with your brand ( like visiting your website or walking past your entrance door) is known as a « Touchpoint ». No one touchpoint works in isolation, it is the sum of them all that will influence a customers’buying decision, so everything must be « in Brand ».
Is to create a seamless brand experience for your customers so we consider how all of your brand’s touchpoints work together for maximum effect. From a Customer pre-purchase experience, like visiting your website, the moment they walk through your door, their purchase process, and how they interact with your brand after they have left. First impressions last, last impressions remain !
If every touchpoint says something about your brand, then every single one of them needs to look and feel the same and speak with the same voice.
It is what we call 'integration' and basically works towards maximising the impact of your brand. And because we handle everything under one roof, you are guaranteed consistency.
Because we live and breathe solutions for hospitality, over the past 30 years, we apply the smartest and best practices.
It is all about the dos’ and don’ts’ for building sustainable business, hotel operations best practices, Brand marketing for hospitality, web technology and digital marketing, matching the idusty trends and customers insights, plus the Tools required to attract more of your target audiences.
We like to think of our associate consultants as an extension of our big family. We know them better then most and work regularly with them on high caliber projects across the south east of Europe.
Each of them are specialists in their field and we are proud to cooperate with them as an addition to our team. Depending on the job required, we work with a select few to ensure our clients always receive our full commitment.
It is time to get personal
In order to maintain customers and customer engagement, it’s important to curate a personal customer relationship management strategy. Improve the guest experience from the moment the booking is made by targeting your best customers with personalized and relevant offers.
Your hotel always deserves to have an external advice on its performance, product and services improvement. We are firm believer that independent hotels can drive their business a step forward. We give unbiased advice on the changes that would bring a competitive advantage.
Whether you are planning a new property and are still in the planning and design phase, or you are considering renovation or conversion of your existing hotel, you need the professional advice to make an informed decision.
Tourism is booming in the region, and there are several real estate opportunities for hotel and mix-use hotel project development. We can assist potential investors to find the right location, and make feasibility studies about the expected profitability of a project, and beyond.